Terms And Conditions

1.Terms & Conditions

 

In these Terms and Conditions, we, our, us refers to Mineaway (Pty) Ltd. Registration number: 2014/260158/07, Vat number: 4740276052

 

1.1 Acceptance of Terms

 

By accessing the content of www.mineaway.co.za (the Website) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy, FAQ terms, shipping and delivery terms, returns and refunds terms, and any other business practices statements, and rules made on this website. If you object to any of the terms and conditions set out in this agreement, or any of the pages on the website listed above, you should not use any of the products or services on the Website and leave immediately.

You agree that you shall not use the Website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information. 

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

 

1.2 Modification

 

Mineaway reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. Mineaway has complete discretion to modify or remove any part of this site without warning or liability arising from such action.

 

1.3 Limitation of Liability

 

Mineaway will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website. Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Mineaway, its employees or agents.

 

1.4 Copyright

 

All intellectual property of Mineaway such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of their respective owners. By using the Website, you agree to respect the intellectual property rights of Mineaway and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

 

1.5 Third Parties

 

The Website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

 

1.6 Disclaimers

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained within the Website is provided on an as is basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.

1.7 Severance

 

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

 

1.8 Governing Law

 

This Agreement will be governed by the laws of South Africa and any user of the Website hereby agrees to be bound exclusively by the jurisdiction SA LAW without reference to rules governing choice of laws.

 

 1.9 Indemnity

You agree to indemnify and hold Mineaway (Pty) Ltd. and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Mineaway (Pty) Ltd. arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Refunds/ Returns

Returns:
If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a 25% re-stocking fee will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, Mineaway reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to Mineaway should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; Mineaway Computers will not be liable for the damages. It is recommended to insure any items that you send to us.

Replacements:
All products sold by Mineaway are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to Mineaway, but Mineaway will cover the return shipping costs back to the customer.

All pre-owned or used products shall have minimum warranty of 6 months where remainder of supplier warranty has expired otherwise manufactures warranty will apply.

In the unlikely event that a product sold by Mineaway is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways.

 

Price Changes and Stock Levels

 

We usually keep very little stock of items listed on our website at our offices, we order from stock that is held at our distributors as and when required. We update pricing on the website every day to ensure that our pricing matches that of our distributors. In some cases, changes in stock levels and pricing can occur before we have time to update the website. Therefore, we usually recommend that you check stock levels and confirm pricing with us before placing an order.

Should a product or certain products prices change during the time of your purchase and delivery, we will notify you and give you the opportunity to either:

  1. a) Cancel the order and we will refund any monies paid, including delivery charges, or
  2. b) Purchase the product at the higher rate.

All pricing is subject to the ROE (rate of exchange) at our distributors.

Products, Pricing and Images

Pricing is subject to fluctuate without Notice. Images, logos, icons and graphics are used for demonstration purposes only, please note the actual product may differ.

 

Delivery Information

 

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on backorder or cancel the item from your order.

Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account.

Payment must take place within 72 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

  • Door-to-door Courier (via The Courier Guy):

NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address.

 

Collection from Mineaway’s Offices:

Please note that due to the Coronavirus pandemic, we are no longer accepting collections.

 

How long will delivery take?

Typically, we’ll get the courier to collect your order within 24 hours (depending on EFT clearance). Delivery timeframes for each courier services are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

What happens if I don’t receive my order?

All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

 

Disclaimer of Warranties and Limitation of Liability

 

THIS SITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE’S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE’S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE’S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Shipping Terms

The terms of the shipment procedures, rules and obligations are highlighted on the website, and form part of the terms and conditions of this website, and use of the website by checking out constitutes your agreement and acceptance of the shipping policies.

Products with Lifetime Warranty.

On some of the products we sell the manufacture offer’s lifetime warranty. This means the manufacture will help you or swap out the card so long as you have it. We will do the warranty swap out on your behalf for the first 3 years, after that we will help you at an additional cost, which is normally the shipping fee to the manufactures warehouse.